Policies

Turn around time and payment: I accept PayPal, Debit/Credit Cards and personal checks (local pick up only)....Turn around time is 21 business days (M-F are my business days) also allow 2-3 days for shipping. All returned checks will have a $25 fee plus price of item. *TURN AROUND TIME DEPENDS ON ORDERS RECEIVED-CAN BE MORE OR LESS*

"Cash On Delivery" is for LOCAL PICK UP only.

Rush Orders- Any item needed in 10 days or less will require an extra charge. Price of rush fee will depend on order.  Please contact me before placing the order.

Shipping & Handling: I use USPS. Shipping charge includes insurance and tracking. Once item is shipped it is in the hands of USPS and you can use the tracking number to track where your order is.

Refunds and Exchanges: There are no refunds or exchanges on personalized items.  Non personalized items must be returned within 7 business days unworn and in original packaging.  Buyer is responsible for shipping back to me and then back to the buyer. 

Additional Info: Please note due to the fact of allergies I do not pre wash my fabrics or shirts before making. Personalized items are handmade, therefore there may be a slight difference in appearance of fabric positioning and color, ribbons, thread color, etc, but I will do my best to meet the demands of each order to the best of my ability. Each item is made just for you and may vary slightly from the picture but will still uphold the integrity of the item shows.

***LOCALS ONLY***-Since I do not require payment upfront (that is subject to change at anytime)--Once I let you know that an item is ready to pick up please do so within 3-4 days. 

Also, during the work day I will not be answering emails/messages/texts as often so I can get items out the door. I will respond to everyone at night or the following morning. I am human if I haven't responded to you withing 48 hours-please email me again! I do this solely on my own and there are times I dont respond or simply forget. I love and appreciate all of you and I can't wait to continue to personalize more items for you***

xoxo-Carly